Performance Feedback

How well did we do?

In line with our ISO:9001 accredited quality procedures, we invite our clients and fellow consultant team to provide feedback on our professional performance at the end of each our projects. Our latest results are tabled below:

Skills & Knowledge

    Did Baker Mallett display the required skills to carry out the role?


  • Yes100%
  • No0%

Experience

    Did Baker Mallett demonstrate knowledge of similar work.


  • Yes98%
  • No2%

Attitude & Values

    Did Baker Mallett promote and engage in a team approach?


  • Yes100%
  • No0%

Customer Promise & Service Delivery

    Did Baker Mallett deliver what was required in order for the project to reach a successful conclusion?


  • Yes100%
  • No0%

Customer Interface

    Were Baker Mallett responsive to your requirements?


  • Yes100%
  • No0%

Customer Experience

    As a client, did you feel valued?


  • Yes100%
  • No0%

Longevity

    Would you work with Baker Mallett again?


  • Yes100%
  • No0%

Added Value

    Did Baker Mallett provide Added Value over and above the service Agreement?


  • Yes95%
  • No5%

Growth

    Would you recommend Baker Mallett to others?


  • Yes100%
  • No0%

Quality

    Do you consider Baker Mallett to be a First Class Supplier?


  • Yes98%
  • No2%