In line with our ISO:9001 accredited quality procedures, we invite our clients and fellow consultant team to provide feedback on our professional performance at the end of each our projects.
Our latest results are tabled below:
Skills & Knowledge
Did Baker Mallett display the required skills to carry out the role?
Yes100%
No0%
Experience
Did Baker Mallett demonstrate knowledge of similar work.
Yes95%
No5%
Attitude & Values
Did Baker Mallett promote and engage in a team approach?
Yes100%
No0%
Customer Promise & Service Delivery
Did Baker Mallett deliver what was required in order for the project to reach a successful conclusion?
Yes100%
No0%
Customer Interface
Were Baker Mallett responsive to your requirements?
Yes100%
No0%
Customer Experience
As a client, did you feel valued?
Yes100%
No0%
Longevity
Would you work with Baker Mallett again?
Yes100%
No0%
Added Value
Did Baker Mallett provide Added Value over and above the service Agreement?
Yes90%
No10%
Growth
Would you recommend Baker Mallett to others?
Yes100%
No0%
Quality
Do you consider Baker Mallett to be a First Class Supplier?
