Key Performance Indicators
We are dedicated to our work, always striving to exceed expectations.
Leaving nothing to chance, we continuously gather, interrogate and strategically act upon key performance data that we collect from the Clients and Consultant Teams that we partner with.
Our most recent outcomes are below:
100%
Skills & Knowledge
Did Baker Mallett display the required skills to carry out the role?
100%
Values
We like to think that our values of thoughtfulness and passion are the unsung heroes in what makes us, us. They are also the part of our customer experience most difficult to measure. Did we demonstrate these values to you?
100%
Customer Experience
As a client, did you feel valued?
99%
Collaboration
Did Baker Mallett engage in and promote collaborative working?
98%
Experience
Did Baker Mallett demonstrate knowledge of similar work?
100%
Customer Promise & Service Delivery
Did Baker Mallett deliver on our service promises to you as a client?
98%
Added Value
Did Baker Mallett provide Added Value over and above the service agreement?
100%
Longevity
Would you work with Baker Mallett again?
100%
Attitude
Nurturing our clients and giving more than what is expected is at the heart of what we do. That’s why our company motto is “We’re all in”. How far did we go in displaying this attitude throughout this project?
100%
Customer Interface
Were Baker Mallett responsive to your requirements?
97%
Communication
Did Baker Mallett communicate effectively and inclusively?
100%
Growth
Would you recommend Baker Mallett to others?
